Customer Support Specialist

• Responsibilities will include, but not be limited to, providing email-based support to the client and answering any social media-based enquiries from Instagram, Facebook, and Twitter.
• Assists and respond to customers with inquiries, answers basic questions, and suggests various options that are available.
• Ensures prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to provide a solution.
• Documents customer problems and inputs in the system.
• A passion for fitness, health, and helping people.
• A good command of the English language written and verbal with excellent communication skills.
• Excellent keyboard skills.
• A basic understanding of social media platforms.
• Prior experience in a customer service-based role and/or have a personal training background.
• A tertiary level qualification is recommended, but not mandatory.
• The ability to demonstrate professionalism, friendliness and show initiative as part of an already established team.
• A good sense of humour