California Health E commerce Company Seeks Full Time Customer Service Assistant

Hi there! I am a California based ecommerce entrepreneur seeking a full time Customer Service Assistant with the following tasks:

- Assisting in daily customer service tasks (Zendesk, Amazon, etc.)

- Communicating directly with customers over email and chat

- Help managing our community on social media (commenting and engaging)

- Support with any other customer service related task (looking up orders, etc.)

- Communicating with international customer service team (US, EU)

I’m looking someone who’s excited to learn and be a key long term part of a growing ecommerce business that we’ve spent the last years setting up.

Our team is passionate about creating healthy products for in eg. smoothies and marketing these to shoppers in many countries around the world via Facebook, Google and Native ads. Besides selling our superfood mixes online in the US & Europe, we inspire and educate people that healthy eating can be easy!

SKILLS THAT ARE IMPORTANT FOR THIS POSITION:

- Excellent spoken/written english, with the ability to be conversational and not super formal with partners/clients of ours.

- Curiosity and wanting to learn about great customer service and ecommerce.

- At least basic experience with Shopify or a similar platform (we can train you on shopify).

- Familiarity with Slack and Zendesk

- Ability to have regular Skype meetings in the morning ---------- time (end of day California (Pacific) time.

- Google docs / sheets & Microsoft Excel and Word.

- Being very well organized :)

TO APPLY PLEASE DO THE FOLLOWING:

1. Include any relevant experience and/or CV/resume.
2. Tell me what your favorite food is and one place that you’d like to visit
3. Include a ~1 minute video of yourself (from phone is fine) telling me a little about you. Don't worry! This does NOT need to be formal, it just helps to put a face with a name.

I will reply to any candidates I’d like to schedule interviews with by including a video of me too so you can get a feel for what I'm like. :)

Thanks! I look forward to hearing from you.

-Kristel