Virtual Call Center Associate

Functional Nutriments is seeking candidates who seek employment with an outstanding US based company as a Call Center Representative.

Read on...If you are a dog lover. Why a dog lover? Our company is a bio-medical company that is focused on the health of dogs. As an employee of our company your love of dogs will be key in your communication with our customers and medical professionals who call our office daily.

If you are eager to work, love dogs and want to be offered a job then please read on and apply.

Various schedules available for you to work from home in your own office! Full-time, Part-Time and Split Shifts available! We are setting up an extensive virtual customer service network throughout the world to meet the global demand for our products. We currently are looking for individuals to cover these hours:

7:30am – 5pm EST
4:30am – 1pm EST

Weekends Hours Available

Receive inbound calls throughout assist customers with orders, fulfillment of materials to our distributors, answer general questions and take messages for senior staff members. Utilize call center computer technology to input, track and report customer’s issues. Provide online ticketed support via our internal ticketing system offering email support to our customers. Input and process orders via our online ordering system.

PAY:
TBD based upon previous experience and hours worked


JOB REQUIREMENTS
Minimum 1 year of recent customer service or call center experience required. High level of PC knowledge including familiarity with a Windows Vista or 7 or above environment. Outstanding multi-tasking abilities Excellent interpersonal, organizational and communication skills (both verbal and written) required. Strong listening skills, professional telephone manner and ability to deal tactfully and effectively with customers in a fast paced customer focused call center. Ability to get along with others, accept constructive feedback and exhibit a positive attitude. Demonstrated passion for excellence with respect to treating and caring for customers. Ability to work effectively in a team environment. Strong decision making and analytical abilities. Must be able to type a minimum of 45 wpm.

Applicants with previous Infusionsoft experience are encouraged to explain their experience with Infusionsoft and give an overview of familiarity with the application. Having experience with IS will give you an advantage when applying over other applicants.

Home office space free of distractions. Functional computer with windows Vista or newer. Must also have a headset or microphone capability to take calls with no external noise or distractions

Must have stable internet with verification of speed of internet. If brown outs occur in your area, you must provide us with the current schedule of those events so that work times can be adjusted accordingly.


TO APPLY:

Send an email to: support@functional.zendesk.com

In order to determine your ability to follow instruction and your desire to apply for this position, please adhere to the following requirements for applications. All applicants who fail to adhere to these requirements will not be considered.

1) Copy of your Resume
2) Letter introducing yourself & an interesting story about a pet you owed
3) Copy of references that can be contacted including Skype ID.
4) Provide your Skype address
5) Provide hours you prefer to work (Eastern Standard Time)
6) Provide desired rate of pay
7) Provide information regarding Infusionsoft experience, if applicable