Customer Service Representative (Australian Account-day shift)

CSR:
Job functions:

Open and maintain customer accounts by recording account information

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Maintain financial accounts by processing customer adjustments

Recommend potential products or services to management by collecting customer information and analyzing customer needs

Requirements:
- High School Graduates accepted
- Excellent oral communication skills with outstanding English grammar and wide vocabulary
- Excellent listening skills
- High work ethic standards
- Ability to self-monitor to meet individual and team quality and attendance goals
- Complete entire training and probationary months without incurring absences and lates
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
- Flexible on shifts
- Applicants must be willing to work in Makati City
- Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent - But we welcome new comers without experience as well, as long as you have the eagerness to learn.

Perks:
- 2 days guaranteed day off
- Medical HMO Insurance upon regularization
- Career Growth and Development
- Attendance Bonus
- Morning Shift (Australian Account)
- Opportunity to travel abroad for training

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