Fraud Specialist / Corporate and Investment Banking /Operations Manager

Operations Managers Job Description
• Overseeing the day to day operations
• Making sure the organization is running as well as it possibly can, with a smooth efficient service that meets the expectations and needs of clients and counterpart
• Develop strong relationships with clients and working with key business executives
• Answer client queries and identify new business opportunities
• Researching new technologies and alternative methods of efficiency
• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Develop trusted advisor relationships with team leaders and the team
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Perform quality controls and monitor production KPI’s
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality and customer-service standards; resolve problems; complete audits; identify trends
• Forecast requirements; analyze variances; initiating corrective actions
• Collaborate with management to identify and grow opportunities within the team
• Assist with challenging client requests or issue escalations as needed
• Recruit, select, train, assign, schedule, coach, counsel and discipline employees
• Analyze process workflow, employee and space requirements and equipment layout; implement changes
• Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures
• Accomplish operations and organization mission by completing related results as needed
• Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees
• Communicate team issues and concerns with operations team and devise ways of improving the experience, including resolving problems and complaints
• Work closely with the management team and client to set and/or implement policies, procedures and systems and to follow through with implementation.
• Communicate all operating policies and/or issues at department meetings

Requirements:
• Proven work experience as an Operations Manager or relevant role
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Adequate knowledge of organisational effectiveness and operations management
• Ability to effectively communicate with all levels of the organisation
• Leadership and organisational skills
• BS degree in operations management or related field
• Background of investment bank with exchange / trading / settlement / book keeping / CS / IPO / ICO / Research / digital marketing would be preferred.