Customer Service Advocate

Wanted: Passionate Customer Experience Advocate


Pela is the world's first truly eco-friendly phone case. We don’t have customers, we have advocates that help us spread our mission to replace traditional plastics with eco-friendly alternatives.
We’re a growing team and we’re looking for people to help us WOW our Pela family (customers).
We are a fast growing, ambitious brand that truly wants to leave the world a better place than we found it and we know we can’t do it alone.
If you are a driven, competitive person that wants to have some impact on the world, keep reading to see if we’re a fit!
You:


Are really interested in electric vehicles
Appreciate a good debate even with your boss
Figure out how to fix it instead of who is to blame.
Paid for your own stuff when you were a teenager.
Are excited about building empowered teams.
Have pulled recyclables out of the trash.

We:


Believe we do not inherit the earth from our ancestors; we borrow it from our children.
Work to protect and restore the environment.
Aren't afraid to make mistakes as long as we ---------- re more about your values and intelligence than your experience.
Are committed to creating team dynamics that create empowerment vs. entitlement

Our Core Values


Commit to a culture that builds a strong COMMUNITY.
Foster CREATIVITY to inspire fresh innovation.
Embrace COURAGE by taking action despite uncertainty.
Live with Awareness and CONSCIOUSNESS of our choices.



The Opportunity:
Pela Case is searching for a Customer Service Associate to engage with our customer base and elevate our service level.
We are searching for someone who passionately cares about people, and who believes in the value we are adding to our customers and to society.
Our ideal candidate understands that our customers' experience while interacting with our brand is the single most important point of contact that we share with them. They believe in the power of delighting our customers, and approach every interaction with positivity, respect, and integrity. This candidate considers any opportunity to communicate with our audience to be a privilege.
If this sounds like you, you also have high level of empathy and a strong work-ethic. You love communicating with others, and you move quickly to resolve problems, not asking permission.
Your Responsibilities
Provide the highest calibre customer service via email, live chat and social media.
Be the first line of communication for customers inquiring about our products, brand, founders, and business
Be an ambassador and advocate of our brand and product line
Problem solve to ensure that our customers are able to have the highest quality experience possible, and you will take matters into your own hands to ensure deliveries, transactions and experiences are never neglected
Work directly with marketing and management team to improve the customer experience by providing your insight and knowledge