Customer Service Representative

Ecommerce company looking to fill an open position for a Customer Service Representative. Our Customer Service Representatives are the point of contact for all customer questions and concerns.

They are responsible to provide prompt problem resolution and troubleshooting within customer accounts and provide response to online feedback systems, primarily by working over the phone, email, online chat with customers and keying information into database. They are also empowered to make independent decisions to assist customers, while working very closely with the Management Team, Processing Team and Marketing Team to ensure high levels of customer satisfaction at all times.

- Respond to incoming tickets from customers and resolve professionally and quickly.
- Handle incoming customer phone calls and resolve professionally and quickly.
- Review & respond to chargebacks, and freight claims.
- Provide content and listing error feedback to ensure accuracy and customer satisfaction.
- Process returns and refunds.
- Maintain internal & external customer service business metrics
- Review orders that come in daily, correct errors, cancel orders where necessary.
- Continuously provide feedback & input on process gaps, and ways to improve them.

QUALIFICATIONS

- Successful candidates should have a high level of professionalism, honesty and integrity.
- Initiative and desire to succeed. Excellent communication and interpersonal skills.
- Requires excellent written and verbal English skills.
- Requires excellent computer skills and ability to type quickly (60+ wpm).
- Ability to handle multi outward facing client customer issues preferred.
- Good organizational and time management skills
- Creative, smart, energetic and self-motivated
- 1-2 year customer service experience preferred
- Ability to handle high volume email communication and calls.
- Experience with Microsoft Dynamics NAV preferred.
- Prior experience with an e-commerce based organization helpful.
- Bonus if you have experience working with Shopify & Zendesk

If you think you're a great candidate for the position. Please send:

- Link to Resume
- Link to Voice Recording
- Salary Requirements
- Respond in the subject line of your email response "I'm the Customer Service Superstar you've been looking for!"

Thanks for your interest and we will only evaluate applications that include all 4 required responses.