PLEASE, APPLY ONLY IF YOU HAVE THE TIME TO READ THE JOB DESCRIPTION & FOLLOW THE APPLICATION INSTRUCTIONS!! - Real Estate Property Search Specialist - Preferably with Business Process Outsourcing (BPO) Industry Experience

JOB DESCRIPTION

Please read the complete job description before applying. The application process will help you have a good understanding of the type of person that would be a good fit for our company. If you feel you want to be part of our winning team, then, please follow the application process.

After having hired several virtual assistants, we have learned some valuable lessons, and it's best to learn about each other as much as possible from the get go than three months down the road after valuable resources have been invested from both sides. If you're looking for a win-win long term opportunity with a company with a great future, then, this is your chance.

You will ONLY be considered if you follow the instructions in the job application.

Looking for individuals who:

1. Are reliable, dependable and truthful
2. Have a history of being RESULTS ORIENTED
3. Possess superior skills communicating in English, both verbally and in writing, providing customer service and performing real estate support tasks to work for a real estate start-up company with great business and marketing plans.
4. Have adequate working space and privacy to provide professional service to our clients without interruptions and background noise

Individual should have experience looking online for homes for clients.

You'll have a great chance at becoming part of our team if you possess the traits mentioned above, in that order. If you can prove that you're reliable, dependable, consistent and results oriented, then, please continue reading.

Dependable means that the person shows up to work and works the shift that the person has committed to work, that the person does what the person says that he/she will do, that the person is available when the person is needed during work hours.

These traits are fundamental, because we work with many clients and our goal is to make each of our clients happy. Having happy clients is what makes our business successful and creates a happy atmosphere for all those who are part of our team.

Please be very accurate about your qualifications, education, experience, computer condition and internet connection. The truth is that what you say you can do and your equipment capability comes to the surface when you start working.

Also, individuals must be completely comfortable with using computers, internet, different types of software, including online software. Must be motivated, proactive and willing to grow with the company.

The person who qualifies for this position will be available during agreed shift hours to take phone calls, respond to e-mails, text messages and perform any other interactions with clients and other team members in a timely manner, meaning as soon as communication is received from any source.

Person must be proactive, courteous and have superior both written and verbal English skills to communicate with our clients and associates.

This person must have superior organizational skills to organize tasks and priorities. Real Estate requires that documentation and communication be dealt with utmost accuracy and timeliness due to imminent liabilities. Communicating with people in a timely manner helps maintain superior customer service and nurture happy relationships with customers and associates.

As this person becomes acquainted with the job responsibilities, this person will have the opportunity to use his/her organizational skills to determine what's urgent, what's important and what needs immediate attention. Urgent, sometimes, doesn't mean that it's important.

Also, person will have superior organizational skills in terms of understanding how to juggle between different responsibilities and organizing time and priorities.

Potential team member must be pleasant, reliable, available when needed during work hours and easy to communicate with during agreed work shift, meaning that the person is there when we need to contact the person is a must.

Potential team member MUST have a functional and reliable computer to perform the work properly and without interruption, with the ability to run software both offline and online.

Internet connection must be stable and support decent speeds to run online and offline software. Candidate must have internet set up with an acceptable speed ready to go when starting work. Must have a way to communicate with the rest of the team in case of a black out, brown out or internet interruption, like, using a smart phone or USB internet stick.

The following are samples of tools we use: Skype, join.me, astrid, Realty Juggler, Google apps, YouTube, TeamViewer, logmein, Jing, Nitro pdf, Dropbox, Google drive, Docusign. Even though training will be provided, candidate must understand what those applications are before starting the job.

Great part of the training will be provided through YouTube and other training videos. Person will be provided with a login to access and must be able to play the videos on his/her computer. Training will also be provided one on one. Person must have the ability to go through this process at ease and be patient with self and other team members.

Applicants should have experience working in the BPO industry. Must provide references. Must be willing to work with a fast-paced start-up company, work hard, contribute, be part of a team, willing to learn and have a positive and uplifting attitude.

Person must be instrumental in helping carry the load of work and be proactive at helping to keep things moving and not allow things fall through the cracks. The attitude must be of becoming an asset to the company.

Must have a history of being punctual, honest, consistent, dependable, being available to work according to agreed schedule and being confident in getting results.

This is a graveyard shift position. Person must be disciplined to rest enough before the shift. This position requires attention to detail and it's important that the individual be completely alert, functional and available for the duration of the shift.

This is a full time position. Must be very interested in the real estate industry, customer service and support as well as sales. It's not a part-time or temporary job.

Hours of operation: 10 AM - 7 PM Utah US time or MST (12 midnight - 9 AM Philippines time), Monday - Friday (Tuesday-Saturday Philippines time). Please keep in mind that when US time changes one hour ahead or one hour back every six months, shift start time will fluctuate between 12 midnight and 1 AM Philippine's time every six months. Right now, shift starts at 12:00 AM Philippines time and last time change was March 10, 2013.

JOB RESPONSIBILITIES

PROPERTY RESEARCH, CUSTOMER RELATIONS & SUPPORT

- Find properties for clients; experience with this type of skill is highly desirable
- Provide customer support to potential customers (leads) coming from text messages, phone calls, e-mails, website, social media and other sources
- Manage customer database: enter accurate information for each client, set up drip e-mail campaigns, keep accurate notes of interactions with clients and real estate transactions
- Follow up with leads as soon as they contact us through phone, text, e-mail or other ways
- Provide customers required information: lists of homes, marketing analysis for their homes, etc.
- Keep realtor informed of progress with clients and updates
- Set up appointments to see homes
- Perform Comparative Marketing Analysis (CMAs - training will be provided)
- Maintain flow of communication with each customer on a regular basis (every certain number of days, depending on each client) and does not allow potential lead fall through the cracks.

SUMMARY OF REQUIREMENTS

- Superior spoken and written English skills (MUST)
- Experience with BPO industry
- Experience as a real estate assistant with property search skills, meaning, knowing how to find properties online for clients or experience with having performed research for the real estate industry
- Organized
- Motivated
- Detailed oriented (MUST)
- High-Speed internet (wifi/usb connection backup is a plus, but not as the main internet source to perform the job)
- Good headset for calling
- PC running at least P4 or Dual Core and 2GB RAM
- Quiet place to work (manage external noises that you identify and are familiar with)
- Ability to manage time and tasks throughout the day
- Ability to provide excellent customer service with a sense of patience and making it a pleasant experience to clients, associates and everyone the person interacts with
- Ability to work well under pressure
- Strong interest in real estate and customer service
- Responsible and takes responsibility for the work assigned
- Punctual
- Proactive
- Teachable
- Team player
- Willing to think out of the box to find solutions to problems, within the law, of course :)
- Adaptable to working with all sorts of personalities (clients, other agents, customers)
- Excellent at using computers and willing to learn to use different sorts of software
- Willing to attend training classes to enhance skills and knowledge of the business and other types of training
- Ambitious and wanting to grow with the company

APPLICATION PROCESS:

Thank you for your interest in this position! Only people who follow the application process will be considered. The application process helps us identify people who really want to become part of our team and grow with our company.

Since our new team member(s) is/are virtual assistant(s), most of our communication is done in writing or over the phone (Skype). The application process is an opportunity for our potential new team members to demonstrate who they are, what they can do, how well they understand what we communicate to obtain the desired results and the type of synergy that can be developed with the rest of the team, since we don't have the chance to meet you in person.

After having hired several virtual assistants, we have learned some valuable lessons, and it's best to learn about each other as much as possible from the get go than three months down the road after valuable resources have been invested from both sides.

So, here it goes. Have fun with it. If you can show us that we can get to know you better in a better way, besides spending one hour or two with us on the phone, please surprise us...

We've taken the time to tell you what we're looking for in a relationship with our new team member(s), now, please take the time to let us get to know you :)

Thank you for applying!!

- Read the job description thoroughly
- Become acquainted with our company
- Record on mp3 or another format and explain:
- What you like about this job opportunity
- What makes you a good candidate for this position
- What your verbal and writing English skills are (attach a one page letter about yourself, double space)
- What your history is in working a graveyard shift and your dependability in showing up to work on a daily basis (how long you've worked a graveyard shift, how many times you missed work? Reasons for missing work.)
- What your experience is in working as a virtual assistant
- What it means to you to:
- Be detailed oriented
- Be proactive
- Understand instructions well and follow instructions well
- Follow up with clients
- Monitor communication (e-mail, text, voice mail, phone calls) during the duration of your shift and what you normally do with that communication
- Set priorities
- What attributes describe you as a team player and as someone who takes ownership and responsibility of what's been assigned to you
- What your job history is
- What your hobbies and passions are
- What means of communication you use to keep in touch with the rest of the team during work hours
- How accessible you are during work hours
- What your setup is for performing the work, i.e. location, equipment you have, equipment and internet reliability, headset
- Work environment, potential external noise and other circumstances that may distract customers when talking to them on the phone or while you're working
- How you handle the following circumstances:
- Your equipment fails
- Your internet connection doesn't work
- You get sick
- Someone in your family gets sick
- You get stuck on something and don't know what to do
- There's nothing to do
- Miscommunication with other team members or clients
- Unpredictable problems that arise
- You're unhappy about something
- Do you have a smart phone with access to e-mail, skype and/or whatsapp or something similar? (This is in case of an emergency when your internet dies, for example, so that you can communicate with us and keep us in the loop until your internet or power outage is restored)
- Provide résumé and expected compensation
- List of at least 3 references of people you have worked for and 3 references of people from co-workers, friends and family
- Provide Skype ID. Individuals who don't provide their Skype ID will not be contacted.

Training a new person is a very costly process. Please only apply if you’re interested in looking to work permanently and are very interested in the nature of the real estate industry.

Salary is negotiable, includes bonus compensations and depends on experience.

E-mail: carlos@expertsre.com
www.ExpertsRealEstate.com