Customer Service Representatives

Register Tape Network is excited to start it’s search for a Customer Service Representative. RTN provides full color, custom advertising to businesses by placing these messages directly on the cash register receipts at Grocery Stores and Dollar Stores all throughout the US.

Our network of over 24,000 locations nationwide provides us with the unique opportunity to reach America with fully customized messages 7 days a week, 15 hours a day. The best part is we’d put our advertiser’s message directly in people’s hands right in their local community. Our unique product allows our advertisers to target customers demographically or geographically. With over 300,000,000 transactions a month RTN offers a unique way to reach any audience virtually anywhere in the US.

The Objective: Improve Customer Satisfaction and Communication to drive increased cash collected and renewal rates
• Build relationships with small businesses once they sign up for our marketing program
• Increase the repeat sales by driving better communication with our clients
• Link our clients with the appropriate departments or their sales person if an issue arises during their campaign with RTN

Required Skill Set/Background :
• Strong English language skills with a neutral accent
• A minimum of 3 to 5 years experience in a customer service environment
• The ability to asses a conversation and problem solve based on the scenario
• CSR should reflect project professional persona
• History of building relationships with clients
• Strong organizational skills with excellent follow up
• Basic computer skills

Duties :
This job would entail a high number of outbound calls daily to various clients throughout the US. A strong candidate in this role would enjoy conversations with clients about how their marketing campaign is performing and have the ability to effectively serve as a liaison between the sales representatives and the customers we service to help address product problems, chain related issues, ad copy design etc.