Customer Service Representative

Overview

Do you love working in a fast-paced environment that challenges you to do your best work? Would it make you feel good to help people who are experiencing trouble with their products? Do you like working in an environment where people genuinely like each other and look forward to celebrating company achievements?

If the answers to these questions were “Yes!” then you may have just found the company and culture you’ve been hoping for.
Raycon Global is looking for Customer Service Representatives to join our family of highly motivated, fun-loving, challenge-seeking individuals who care for our customers. As a customer service representative, you will listen and engage with our customers with an empathetic ear and shepherd them in their quest to achieve their goals through technology.

So, if you're an optimistic opportunist looking to jumpstart or develop your career in a fun, rapidly growing environment where you have an opportunity to learn and have career advancement, we want to hear from you.

Responsibilities
Our Client Service Representatives play a key position in ensuring our customer's happiness. Some of the aspects of this position are:
Professionally handle incoming client requests via email, ensuring that issues are resolved both promptly and thoroughly.
Handle all customer messages, requests and troubleshoot product issues.
Provide quality support in the areas of handling questions, troubleshooting, and account assistance
Work with other departments to solve the customer's issues.
Look for innovative ways to better the product and improve the customer experience
Provide innovative feedback to management to continue to better the department and processes…we want you to have a voice