FULL TIME JOB@!!!Amazon Customer Relations Officer-Manila

Value Link is a high-tech enterprise, with developing “brand e-commerce + e-commerce software + e-commerce community” as three main ---------- the brand field, Valuelink establishes its own well-known brand and export its high-quality products to Japan, America, European market and so on. The launched software provides integral support to other e-commerce sellers in product choice, data analyzing, market promoting and store managing. Gradually Valuelink gathers more and more sellers in this experience-sharing ---------- om the year ---------- , Valuelink were awarded by Amazon platform as a representative seller over ten times and also verified by local government and ---------- veloping top marketing and service among e-commerce field is Valuelink’s goal. Value Link is devoted to introducing China brand to the world.


We are looking for someone who can take care of our online stores’ valued customers. You will be contacting them through email and phone calls to offer resolutions.

Your tasks will include:
- analyze customer issues and scenarios to come up with effective resolutions to ensure 100% satisfaction
- think of ways how to turn the customer’s bad experience into a satisfying buying experience in our store
- reach out to customers posting negative reviews about our products through phone and email
- work with our Chinese product experts to find more effective ways to prevent the same issues and complaints from happening again

What We Can Offer:
1. Above Average Salary based on Qualifications and Experience
2. Incentives + Holiday Pay + Quarterly Salary Increase + Paid Leaves after 1 Year
3. Paid trains and Work-Travel Opportunities in China
4. Career Advancement through Internal Promotion
5. Work at the Comfort of Your Home
6. Work with our Fun, Goal-Oriented, Positive Team

What We're Looking For:
1. Excellent English speaking and writing skills
2. Hardworking and flexible agents who have experience dealing with difficult customers through phone or email
3. The quiet working environment at home, not near a rooster farm or a trickle station
4. Reliable wired Internet connection (no pocket wifi) and power source
5. Can work in shifting schedules, 6-days a week: Mon-Sat / AM Shift = 9am-6:30pm / PM Shift = 10pm-7:30am
6. Willing to work on holidays during peak seasons, like Christmas and New Year
7. Fast Learner, Computer Savvy, with Self-Discipline
8. Team player with Positive Attitude
9. Willing to Travel to Manila for Training

When you apply for this job, please provide us below information:
1. your expected salary.
2. your resume.
3. taking a quiz in this link: ----------