Ecommerce Assistant for Global Women’s Fashion Brand

Qualifications and Skills Required
- Fluent in spoken and written English
- University Bachelors Degree.
- Microsoft Word
- Microsoft Excel



Qualifications preferred but not necessary
- Fluent in German, Japanese, French, Italian or Spanish
- Adobe Illustrator, Indesign or Photoshop



sofsy is a global fashion brand specialising in women’s lingerie, hosiery and swimwear. We predominantly sell on Amazon.com. We are a young company but growing very fast, so while 50% of your tasks will repeat daily or weekly the other 50% of your tasks and responsibilities will be varied, you will be expected to work under your own initiative and learn quickly!

Below are some examples of tasks you may be expected to perform:

Daily and Weekly Basis
- Reply to Customer service inquiries helping to identifying product quality issues.
- Check Seller Feedback and Product Reviews. Remove negative reviews which are against Marketplace Terms of Service
- Reply to Negative Reviews to solve customer problems and identify quality issues.
- Monitor Product listings across marketplaces, pricing errors, missing images, production description errors
- Check inventory levels, ensuring products do not go out of stock.
- Refining Amazon Pay Per Click Advertising campaigns
- Competitor Analysis, monitoring pricing, special offers, reviews, etc.]
- General office administration tasks such as filing invoices, receipts, expense forms, etc.



Monthly and Yearly Basis
- Set up Product Listings across multiple platforms (Amazon, Shopify, Ebay, etc.) and across multiple countries (USA, Canada, UK, Germany, Japan, etc.)
- Setup customer service autoresponder email campaigns.
- Creating shipping information and Communicating with suppliers and freight forwarding partners to ship inventory to our warehouses in each market.
- Analysing data from Ecommerce platforms we sell on to find out reasons for customer refunds. Identifying quality issues, communicating those issues with our factories. Identifying refunds where we are owed money from either the Marketplace or Shipping provider and then retrieving that money.
- Take an English listing format it into a word document, then send it to translation partners for translation into German, French, Italian, Spanish, Japanese.


You will be given training in all of the above tasks.

We are looking for an individual who is ready for a challenge.