Cust Svc Wiz - Manager, Friendly Concierge, and Accountant for Online Rental Bookings with Airbnb, HomeAway, and VRBO

- Quickly respond to online inquiries (ASAP and within 6 hours always) for renting four properties via HomeAway, VRBO, and Airbnb using the online app/platforms and Gmail.
- Accurately maintain and cross-check all bookings with appropriate calendars in a central Google calendar.
- Act as the owner and write friendly, engaging English while over-delivering answers to their questions or insinuated concerns.
- When you don't have the answer, promise to get back to them within the day by saying "I'm traveling and will write a full answer when I reach a more stable internet connection." (Contact me for the answers/solution.)
- Use email templates and canned responses when available. Create new ones when necessary.
- Deliver an email campaign after each booking. The google calendar will determine when to send each communication (manually for now).
- Create additional responses or processes for future inquiries.
- Assist with creating online marketing content based on the info from renters.
- Consistently advise me on how you think we can improve this process.
(Do NOT just do the job. I want you to take ownership of the work and proactively enhance and change the process for the better. I WANT your opinions, feedback, insight, and desire to make it better for you and the guests. You will have good insight and ideas as you work through the details.)
- Maintain contact with the owners (me and two others), the management company, our on-property services, and the local concierge to meet al the guests' needs, and we get GREAT 5-star ratings every time.
- Record all incoming funds to a ledger on Google Drive
- Send invoices and update individual ledger of the owners for each property using Gmail and Google Drive

Skills:
- Airbnb
- HomeAway / VRBO / Expedia
- TripAdvisor / FlipKey
- Accounting ledgers on excel spreadsheet
- Create and send invoices
- Email via Gmail
- Google Calendar

To apply:
- Reply via ----------
- Send a letter introducing yourself and why you are seeking this specific job. What makes you confident that you can provide the necessary services?

Job Info - Ideal for someone who is established at home and available for responding to phone inquiries. Simply track time and submit an invoice for additional hours. Monthly retainer available.
HOURLY pay
Monthly ledgers for banking
Monthly Electronic invoices to owners
Daily Communication to renters = approx. 1hr/day (varies according to season)
- cross-check calendars after bookings
- schedule email follow-up after bookings
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