Customer Service Representative - Naga

- Provide outstanding customer service and support by resolving telephone inquiries from customers
- Enhance customer relationships and contribute to building customer loyalty through the delivery of accurate and timely information
- Responsible for navigating computer systems to track calls, gather information and effectively resolving the issues or queries which caused the customer to contact us
- Account review prior to making outbound calls to fully understand the customer’s situation and gather data and document proper systems per customer requirements Responsible for basic customer and team communication via e-mail, memos, voicemails, etc
- Responsible for best-demonstrated practices for productivity enhancements

You will need these certain qualities and responsibilities to land the job too

- Impeccable punctuality and attendance
- Ability to work in a fast paced atmosphere, highly organized and detailed with the ability to keep composure when handling many tasks at once
- Consistently demonstrates the ability to meet or exceed individual goals and objectives
- General PC knowledge
- Flexibility to work overtime based on the business need of the department
- Willing to work at ----------
- Full Time hours, (24/7 environment) and shift work on evenings, weekends and holiday