QA/Tech Support

*Installation & configuration of a company’s computer hardware operating systems and applications.
*Maintenance and monitoring of computer networks and systems.
*Logging the queries of customers and employees.
*Analysis of call logs in order to discover any underlying issues or trends.
*Diagnosing and solving hardware or software faults.
*Testing and evaluating new technology.
*Responding to call-outs in a timely fashion.
*Following instructions, either written or in diagram form, in order to set up a system or fix a fault.