Home-based Printer | Copier Technical Support Specialist (Part-Time or Full-Time)

- Troubleshoots multi-functional printers and end devices to different companies through phone.
- Provides manuals for the field technicians.
- Provides instructions for the end users when needed.
- Documents the troubleshooting steps and resolutions provided.
- Coordinates with other team members for parts recommendation when needed.

Skills Required:
- With previous home-based technical job is a plus.
- With 1-2 years of Call Center experience for printer support and/or Field Service Printer technician.
- Capable of using Salesforce and google sheets for documentation.
- Can communicate oral and written English.
- Amenable to work on a US shifting schedule.

Technical Home Setup Requirements:
- Has a laptop or PC at home.
- Has a reliable/stable internet connection (wired/wireless connection with a minimum of 5mbps bandwidth).
- Has a backup internet connection(e.g Pocket Wi-Fi).