Customer Service Representatives

Do you have extra ordinary customer service skills? Have a passion for delivering professional, helpful and high-quality service and assistance? Then this is the perfect job for you!

You have here, a great opportunity to develop your communication skills, calm under pressure, attention to detail and flexibility!! Best of all, you will have the chance to represent an iconic Canadian brand, in a captive, in-house BPO!


Some of the cool things you’ll actually be doing everyday

• Provide outstanding customer service and support by resolving telephone inquiries from customers
• Enhance customer relationships and contribute to building customer loyalty through the delivery of accurate and timely information
• Responsible for navigating computer systems to track calls, gather information and effectively resolving the issues or queries which caused the customer to contact us
• Account review prior to making outbound calls to fully understand the customer’s situation and gather data and document proper systems per customer requirements
• Responsible for basic customer and team communication via e-mail, memos, voicemails, etc
• Responsible for best-demonstrated practices for productivity enhancements


You will need these certain qualities and responsibilities to land the job too

• Impeccable punctuality and attendance
• Ability to work in a fast paced atmosphere, highly organized and detailed with the ability to keep composure when handling many tasks at once
• Consistently demonstrates the ability to meet or exceed individual goals and objectives
• General PC knowledge
• Flexibility to work overtime based on the business need of the department
• Must be willing to work Full Time hours, (24/7 environment) and shift work on evenings, weekends and holiday