French speaking customer support & sales agent for cat product store

* The company: *

Founded only a few years ago, miaustore designs and sells great products for cats.
We've grown pretty quickly and now we're selling these products directly to customers in Germany, The USA, UK, france, the netherlands, italy, spain, and some other european countries. Our main products currently are the ceramic cat drinking fountain, the accessories for that fountain, as well as a high quality cat food subscription. You can have a look on ---------- /uk

* The Job: *
You will have a very important role in our company,
you will be one of the main person representing our company in our French speaking market.
Giving the customers a great experience is the only real way to build a good brand in 2018. That's why we need friendly, competent and responsive customer support. At the beginning of the job it will be mostly support, however this will slowly shift over to sales, in terms of following up with customers who have bought our product and offering upsells. Your tasks will include:

-Answering customer emails and facebook messages about their order
-Operate to live chat window on our site where you answer questions about our product
-Answer facebook comments about our product
-Answer instagram comments
-Send mass emails to our customers to collect product reviews
-Update the / instructions / page where customers can learn about the product they bought, ask questions etc.
-Potentially take incoming phone calls from website visitors (management is still undecided if we will offer that option)
- Upselling new products when we release them (In a very friendly and non-pushy manner)

We will teach you everything about our products and expect you to become very knowledgeable about them.

Apart from the day to day problems that will solve, your friendly and responsive communication will also increase our general reputation and customer loyalty. That's why this job is so important.

You will work with 2 other remote customer support agents. They will manage the customer support team and coordinate with you on tasks.

* What we are looking for: *

- Perfect or near perfect French
- Intermediate English (to communicate with other members of the team)
-Great, friendly communicator
-You like cats
-Natural affinity for customer support:
We want someone who enjoys the process of talking to cat owners every day, even if some aspects might be a repetitive bit, and some customers might be a bit unreasonable from time to time.
-Infrastructure: You need a computer with good, reliable internet. Ideally you also have a good work enviroment, like a coworking space, or a dedicated room or desk in your house, we can help financially with that.
-Diligence and work ethic: Your workload will be reasonable, which is why we expect to dilligently attend to all customers and never ignore one for more than a couple (working) hours
-Experience in either customer support, sales or anything in the pet / veterinary industry is a plus

* Working times: *
Full time 40 hours per week
Wednesday-Sunday or Saturday-Wednesday
09.00 - 18.00

* how to apply *
Please send an email to ---------- (without the spaces) with your CV and with the title "FRENCH CUSTOMER SUPPORT AGENT APPLICATION".

Looking forward to your application.

Job Type: Full-time

Salary: 500.00€ /month

Language:

French