12:00AM-9:00AM SEEKING CUSTOMER SERVICE VIRTUAL ASSISTANT: Customer Support (Phone & Live Chat), Admin & Marketing Tasks

Working Hours: 12:00AM-9:00AM (night shift with 1-hour lunch break) / 9:00AM-6:00PM PST

[REQUIRED]
- Fluent in English (written & verbal)
- Quiet office working environment
- High-speed internet with video conference ability

[PREFERRED]
- Managerial experience
- English tutoring experience
- Training and mentoring experience

We are looking for a full-time (40 hours/week) employee to assist us in providing great customer service to our customers through phone support, email, and live chat. The primary tasks of the individual will be to help answer prospective customers' questions as well as handle requests for existing customers through channels such as phone, email, live chat, social media and other platforms. The ideal candidate should have experience in customer support with USA customers as well as ability to handle marketing and eCommerce order processing-related tasks. Must be fluent in English (speaking and writing). Will be working with customer support softwares. Experience with eCommerce, support ticketing systems, email marketing, social media are a plus.

To apply, please submit:

1. A writing sample of 3-5 paragraphs (can be about anything)
2. Resume
3. Voice recording sample (at least 30 seconds long but not longer than 2 minutes) - brief introduction of your experience/background.
4. Screenshot of your internet speed from http://www.speedtest.net/ or similar website.

Skills required:

• Office & Admin (Virtual Assistant)
- Admin Assistant
- Email Management
- Personal Assistant
- Research

• English
- Speaking
- Writing

• Writing
- Editing Proofreading

• Marketing & Sales
- Sales Representative
- Telemarketing

• Customer Service & Admin Support
- Content Moderation
- Customer Support
- Email Support
- Phone Support
- Social Media Moderation
- Tech Support


What's in it for you?

1. Great pay with paid time off
2. Be part of a stable and growing company
3. Work in a team environment
4. Advancement opportunities within the company
5. 2 months formal training