Customer Care Specialist / Virtual Assistant

Role Description
Customer Care Specialist
/ Virtual Assistant

Reports to: CEO
40 Hours per week
Virtual Position

Are you the type of person who goes the extra mile to make someone smile (even if you don’t know them)?

This rare opportunity is for you if you genuinely enjoy helping customers while empowering a company to grow.

At Soul Space Media, we’re on a mission to guide people to tune into a world of infinite possibilities - our flagship brand features manifesting expert Sarah Prout..

If you have a true love and passion for respecting and serving customers through your contribution we invite you to apply to become one of our soul centered team members and share your gifts with our community.

Your role is to fulfill two closely related responsibilities: The Client Care Specialist as well as Virtual Assistant to the executive team.

You'll be the frontline and friendly voice of Soul Space Media, assisting our customers through technical challenges to account issues, to managing memberships for our online community, plus anything in between.

This exciting position is for you if you truly care about making a lasting difference in the lives of others and who also excels at highly repetitive ---------- 's for you if you can balance both the needs of the company and the needs of the customer… and if you love growth and spiritual expansion.

We have powerful and positive intentions. We care about our team members, and celebrate each other's wins.


Experience REQUIREMENTS


• Excellent communication skills (both written AND verbal)

• Customer orientation and ability to adapt/respond to different types of characters

• Ability to multi-task, prioritize, and manage time effectively

• Extremely technically savvy (if you had to, you could teach technically challenged Grandma how to use her iPhone)

Logistics:

• Full Time: 30-50 hours per week, and fluctuating.

• Working Hours Available: 9:00 am to 5:00 pm Pacific Standard Time

• Flexibility: occasionally work weekends or hours outside 8:00-5:00 during major product launches.

Personality REQUIREMENTS

• SOLUTIONS FOCUSED - you are someone who doesn't waste time with excuses. You identify the problems and move directly towards a solution.

• OUTSTANDING COMPASSIONATE COMMUNICATOR - You understand human emotions, feelings, thoughts, tendencies and display patience, empathy and seek understanding.

• FAST PROCESSING SPEED - you can easily handle a high volume of emails and make quick decisions if they require a response.

• SYSTEMATIC AND HIGH ATTENTION TO DETAIL - you thrive on highly repetitive tasks and pride yourself in your high attention to detail.

• SUPERB LISTENER - you comprehend just as well as you speak AND believe that listening is just as important as speaking.

• CREATIVE: You are not a robot. You can easily take a “template” email response and make a few tweaks so the customer feels both appreciated and validated.

• TEAM PLAYER - you understand that we're a team and customer satisfaction is a company and department KPI, NOT an individual accolade.

• MULTITASK - You are able to wear multiple hats and easily shift from one thing to another.

• SELF MOTIVATED: As much as you’re a team player, you’re also self motivated and able to keep yourself inspired while working virtually.

• EAGER - You have a passion for self-growth and are both curious and willing to learn

Success Outcomes:

• Continually improve customer engagement and client satisfaction

• Advocates on behalf of the customer

• Searches for ways to make the customer happy

• Proactive in communication with the executive team with quick and efficient responses.

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IN YOUR COVER LETTER, FIRST COMPLETE AND ANSWER THE FOLLOWING:

1. In reply to this ad, place in the subject line, the words: "Powerful Intentions: "

2. What is 5 - 8 ---------- + 16 ? Once you have your answer, multiply the answer by 3. Provide both the first answer and the second answer.

3. If your closest friend were to describe you in 1 or 2 sentences, what would they say?

4. Why do you want to be a part of our team?

5. Why would you be perfect for this role and what is unique about you?