Junior web developer needed for email technical support role

Website On-Demand is a Shopify app development company with our own portfolio of Shopify apps.

As the number of merchants using our apps has exploded over the past year, we’re now in need of a dedicated support person to handle email support requests.

Time Required: Part-time / at least 3-4 hours per day, Monday to Friday,

Responsibilities:
- Check support tickets at least twice a day, Mondays to Fridays, ensuring that all tickets receive a response within one business day
- Review merchant websites and, using Developer Tools in Chrome, identify and correct common support issues
- Log support tickets in a spreadsheet and identify frequently asked questions
- Create canned replies and support articles for frequently asked questions

Requirements:
- Be available during regular business hours in North America
- Perfect written English
- Proficient in HTML / CSS / Chrome Developer Tools / Javascript / jQuery
- Patient, pleasant disposition (our merchants are usually not technically-savvy)
- Familiar with Zendesk or similar help desk platform
- Reliable / excellent communication skills