Operations Manager

As the Operations Manager, you will be leading a team of team leaders and call center agents in a collective effort to deliver superior customer service to our clients. You will also be responsible for assisting the Vice President of Operations with TL development, analysis, implementation of staffing, training, telemarketing, scheduling, and reward/recognition programs. This will entail being in-charge of monitoring multiple key performance metrics and being accountable for coaching and supporting team leaders to achieve targets. Achieving these will require you to regularly partner with workforce and head office teams (i.e. Finance, HR) to manage the overall performance of your team.