Technical Support Representative

• Provide outstanding customer service and technical support by resolving telephone inquiries from customers
• Enhance technical support service and customer relationships and contribute to building customer loyalty through the delivery of accurate and timely information
• Responsible for navigating computer systems to track calls, gather information and effectively resolving the issues or queries which caused the customer to contact us
• Account review prior to making outbound calls to fully understand the customer’s situation and gather data and document proper systems per customer requirements
• Responsible for basic customer and team communication via e-mail, memos, voicemails, etc
• Responsible for best-demonstrated practices for productivity enhancements
• Other duties as assigned