Customer Support Specialist and Company Assistant

Company:

We are a well-established marketing and publicity agency in the United States. We represent various clients from independent artists to celebrities and major consumer brands. We're currently expanding and looking for someone to join us on a full-time basis.


Customer Support & Company Assistant - Roles and responsibilities:

* Respond to Support Tickets
* Send Proposals via online system
* Schedule social content daily
* Assists with Ongoing Company Tasks
* Provide Executives and Managers with ongoing assistance
* Complete other tasks as assigned


Skill set:

* Excellent English skills - both written and verbal communications
* Confident and professional on the phone
* Recognizes how crucial the day to day tasks is for our company
* Capacity to represent the client in a highly professional manner
* Calm, collected and knows how to deal efficiently with key people in an organization
* Fast learner and a quick thinker
* Capable of learning more and assuming more complex tasks as you go along fulfilling this role
* Highly organized with keen attention to details
* Strong admin skills


Requirements:

* Courteous and professional in all correspondence
* No downtime - must have access to reliable power supply + fast computer and high-speed internet
* Tech-savvy preferably with using new apps in the cloud (Google Apps etc)
* Willing to work 9am-5pm, US Central Standard Time (CST) Monday - Friday | 10pm-6am local time
* Committed, mature and can become an integral part of the company for long-term

Experience: 3+ years