Online Customer Support - Fast-paced poisiton in the Travel Industry

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TYPE OF WORK

Full Time

WAGE / SALARY

PHP 16,000 - 27,000 monthly - Dependi...

HOURS PER WEEK

TBD

DATE UPDATED

Feb 4, 2026

JOB OVERVIEW

We are a growing online company looking for agents to be on call to answer guest questions about their reservations, trip, and accommodation. Basically, we are like a hotel front desk, but online only. Occasionally, we take phone calls from guests in emergencies, but this will be incoming only and less than 10% of your time. Still this should be ok by you to occasionally speak on the phone at various times during your shift. Most customer replies will be via email. Position is work from home.

We are hiring for 12 hour shifts, so your work week can be 3 shifts a week (36 hours), 4 shifts a week (48 hours), or for the very ambition 5 shifts a week. Pay based on how many shifts you complete. Shifts run from 9am-9pm and from 9pm-9am Philippines time.

You will be paired with an experienced agent for your shift at all times for training purposes, and so you each can take short breaks during your shift as required. You will not be alone when working, a coworker is just a skype chat away.

Night shifts, especially when starting, will be required. As you become more senior, you can choose your shifts.

Experience desired:
1) At least one year experience in a call center or working fast paced customer support
2) Must have high attention to detail
3) Good written and spoken english
4) High quality internet connection with backup
5) Quiet place to work
6) Honesty and Integrity

To apply, send your experience, tell me why you want to work with us, and include the word "apple" in your subject so I know you read the entire post! Thanks!

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