Full Time
Competitive AUD Salary
TBD
Jun 10, 2026
Make a Dent in the Universe by Solving the Number One Problem Faced by Medical Researchers
- Have Freedom Over When, Where & How You Work
- No Experience Necessary
- Personal and Professional Growth, Paid by Us
- Salary + Performance Compensation Package
Hello—we’re Trialfacts, a remote entrepreneurial company, and without us, a lot of medical research would not be possible. We’re searching for a New Client Coordinator to help our CEO and the rest of our team solve our clients’ biggest problem. If you’re looking for a position where you can set your own hours, take holidays as you see fit, work remotely from home or anywhere in the world, and help medical research succeed, then please read on.
Today’s highly sophisticated medical system has added nearly 20 years of life expectancy, reduced infant mortality by 90% and maternal mortality by 99%. Polio, leprosy, smallpox, and tuberculosis are practically eradicated, even in the poorest countries in the world. There’s plenty of room for improvement, but a big part of what’s been achieved is due to new medications, medical devices and understanding developed through clinical research.
Our clients – academic researchers and medical research organizations, are working hard to continue to develop treatments and devices, increase our understanding, eradicate sickness and improve quality of life. Their biggest challenge is spending half of their time searching for and never being able to recruit enough of the patients required for their clinical trials.
Our company – Trialfacts, removes the biggest hurdle and frustration to conducting their research, by recruiting the patients they require for their clinical trials, and many times thereby saving their research. We’re the only company in the industry to also do this in a predictable and reliable manner, by determining upfront exactly how many patients we can recruit, and backing that up with a money-back guarantee.
We're looking for someone who can:
Research— A large part of this role involves conducting in-depth research for our Due Diligence Process, where you will assist Jess to detemine the number of patients we can recruit for a particular study. You’ll make use of online research, study documentation and our own data libraries to estimate the prevalence of specific medical conditions and key co-morbidities.
Analyze— Whether it’s absorbing a client’s medical and research documents or reviewing vast amounts of data from past studies we have recruited for, you’ll need to be at home with receiving a high volume of input, honing in on what’s important, and efficiently moving forward. For each due diligence, you'll spend a lot of time analysing study eligibility criteria to understand which will have the most significant impact on recruitment.
Collate— At Trialfacts we generate a lot of data, which we need to document. You'll be responsible for collating this data and making it easily accessible to the rest of the team.
Learn— Although no experience is necessary, you’ll need to rapidly develop a thorough understanding of the industry and our service. If you’re intimidated by medical jargon then you need not apply.
Collaborate— We’re looking for someone who will work well with the rest of our team and provide research-related support when required. This research support may involve researching a specific demographic for the advertising team or reviewing a range of software tools we may want to test out.
What’s in it for you:
Autonomy— We don’t have set working hours. We don’t have a holiday policy (you can take holidays whenever you want). We don’t micromanage or babysit. You’ll be accountable to the rest of the team purely on your results, and not on the number of hours spent working.
Our team is remote (we communicate via Slack, Google Hangouts and Basecamp ). We set our own hours based on what works for us and our clients. As long as you have a good internet connection you can work from wherever you
We apply the same innovative approach to our due diligence process, and continue to look for ways to make our research and analysis more robust. For example, we have recently introduced an interactive google sheet analysis of the due diligence that is shared with the client.
Impact— Trialfacts plays an extremely important role in contributing to medical research and driving humanity forward. Our clients—researchers working at universities, pharmaceutical companies, biotech companies, natural medicine companies, hospitals and medical practices—work hard to develop treatments and technology that cure diseases and improve quality of life.
We are the only company that solves recruitment problems in a predictable and reliable way—our consistent, results-driven process makes us the only recruitment company that provides a money-back guarantee.
Growth— As a member of a small team you'll be exposed to many areas of the business. You'll be given the opportunity to learn many new skills and experiment in many new areas, as well as progress and build on what you already know. You'll be testing and implementing new marketing strategies. You'll have access to courses and training programs of your choice, paid for by Trialfacts.
Opportunity— As a small and innovative team we’ve done away with outdated corporate thinking like the physical office, micromanaging and bureaucratic leave processes, but we haven’t thrown the baby out with the bathwater. We offer a stable salary + results-based compensation package, discretionary annual bonuses, annual salary review, a personal and tailored development plan reviewed with you every three months, and the possibility to grow into positions of additional responsibility and leadership in the future.
We’re growing rapidly through repeat business, referrals and new clients. We're an innovative company in an industry ripe for disruption. The future looks optimistic as we continue to improve and expand on our core service.
This position is for you if you:
Are an excellent researcher - You love to investigate and won't leave any stone unturned to find the information we are looking for. You're pedantic about sources and will never have any trouble backing up your findings. You're big on fact-checking.
Are analytical - You are someone who likes to scrutinise things and has no problem with interpreting large amounts of
Have great excel skills - You don’t need to a degree in statistics (although statistics knowledge is a big plus), but if you’re not comfortable with Excel/Google sheets, then this is not the position for you.
Have a passion for testing and making data-driven decisions - these days marketing and all parts of business requires a love of data. If you’re not comfortable with gathering, cleaning and interpreting data, then please don’t apply.
Are highly organized - You'll be researching at least 5 new studies per well as well as providing research support to the rest of the team. If you're not highly organized and comfortable in a fast-paced environment then you're not a good-fit for this role.
Are flexible - In an entrepreneurial business we sometimes have to wear different hats. We're looking for someone that takes ownership and wants to help grow our company. If you're the kind of person who would rather sit back and say "that's not my responsibility" then please don't apply.
Love learning - We're a team that's driven by learning and improving. We're looking for someone who wants to learn and develop their research and analytical skills, grow as a person and constantly improve the service that we provide. If you’re not excited about learning and always taking that next course, then this position is not a good fit for you.
Are results-driven - you will be coached and guided, but ultimately you will be responsible for your performance.
Are looking for a full-time position - we’re experiencing growth and we need someone who can fully commit to Trialfacts and get up to speed fairly quickly. We’re not looking for someone who has their own part-time business or freelancing career on the
Interested in making a difference with us? Here’s how to apply:
If you're interested in this position, then please
Please note, you may find the application process differs a little from what you might expect. Although there will be phone interviews, an interview alone is a poor way to assess a candidate, so I’ll also be asking you to complete a few short tasks. These tasks are quick and designed to be fun and informative, but also to assess something about you. After each task I will let you know if you were successful in proceeding to the next round. If all goes well I’ll ask you to undertake a paid trial to see if there is a good fit, before making a final decision.
For full details see: