Email Filtering and Response to Enquiries

Be part of the progress of a small business making positive changes to the way things are done in a niche industry.
You will be an essential part of allowing the growth and development of the company, by taking on some of the really important and urgent tasks that allow the founder to get on with the not-so-urgent, but equally as important, development work.

The main outcome for this role will be to monitor, sort and respond to incoming emails.
This currently takes a lot of time away from development tasks, and many emails are either being missed or not replied to in a timely manner.

A brief overview of key outcomes:
- Sort emails into folders that indicate the action required (e.g. specialist response, invoice payment, read for consideration, etc.)
- Provide a prompt reply of acknowledgement to emails that will require specialist response
- Respond to enquiries that can be dealt with through to completion without specialist response/intervention (e.g. arranging course places for customers)

I look forward to benefiting from your expertise in this area.