Seeking experienced customer service Zendesk reps for dropshipping Shopify store

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TYPE OF WORK

Full Time

WAGE / SALARY

400

HOURS PER WEEK

TBD

DATE UPDATED

Mar 9, 2019

JOB OVERVIEW

We are launching an eCommerce dropshipping brand using Shopify Platform and seeking to fill the following positions:

* ZenDesk Customer Service Rep/Support - This individual's main duty will be to answer customer emails and inquiries regarding order status, shipping times, refunds, or any questions they may have. The Ideal candidate with have previous customer service support/rep experience and someone who is familiar with and used ZenDesk before. Also someone who can help setup some automation and macros within ZenDesk would be great.

This position will include base salary based on experience + bonus based on experience)

We are looking for someone who wants to work with a growing team for long-term. We reward hard work, honesty and dedication.

If interested, please fill out this questionnaire. We will not respond unless you are able to fill out the questionnaire.

1) How much salary are you looking for. Ideally in the beginning we are looking for $300 to $400 range then increase in salary will come later based on performance, is that ok?

2) Are you comfortable with becoming a lead customer service rep in the near future and train other new hired customer service reps?

3) Where exactly are you located?

4) Do you have any issues with storms and power outages where you live?

5) Please send screenshot of your internet speed. You can go to http://www.speedtest.net/ and copy and paste link here.

6) Are you a Guy or Girl?

7) What is your Full Name?

8) What previous experience do you have related to ZenDesk?

9) Are you comfortable with all functionality of ZenDesk?

10) Have you worked with Shopify before?

11) Any comments to add on to what would make you good for the job?

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