Post-Event Support Agent

Who We Are:
An online platform that allows nonprofit groups a simple way to coordinate fundraising events at local restaurants. This is a position that could lead to consistent work for an American company that is growing quickly and looking to bring on talented and reliable team members to help with that growth!

Role Overview:
The primary focus of this position is to provide support related to the processing and distributing of funds after fundraising events have completed. It requires interaction with our customers via our email and calling platform to resolve concerns and problems with professional and friendly service. You will work remotely as part of a customer service team which will give you support during your learning process, help you solve problems, and clarify company policies.

Candidates for this position will be required to take a writing test. It is very important that your level of fluency in English matches the current quality of service we are providing to our customers. The writing test will be a great opportunity to show us your skills.

Why It’s Important:
This role requires the ability to communicate diplomatically with multiple parties to resolve these more complex support tickets. The experience this position provides is extremely valuable, as it includes interaction with customers ranging from event organizers to contacts from major American restaurant chains.

Please include the keyword “Pinocchio” in your cover letter to prove that you read this entire description and are attentive to details.

All Applicants MUST Meet The Following Requirements:
-Native English speaker
-Excellent communication skills (english - written)
-Excellent critical thinking, problem solving, and decision making skills
-Excellent attention to detail
-Have own computer and a minimum of 3mbps internet connection
-Available to work night shift 40hrs/week: 9:00pm to 5:30am
-Know how to use Google Hangouts, Microsoft Office & Excel
-Ability to deliver and work with deadlines
-At least 1 year experience with Customer Service in English
-College-level education
-Monthly Salary: 18.500 PHP
-Preferred: Experience with Zendesk Support platform

Please include the keyword “Easter Island” in your cover letter to prove that you read this entire description and are attentive to details.