Customer Service Manager

The opportunity to work for a global Christian menswear brand.

You will be required to provide high quality customer satisfaction with all online and social media enquiries. To ensure that all customer service processes are followed to a high standard.

Job requires, but not limited to the following:

- Manage live chat operational hours and ensure peak times are covered for live chat online service.
- Identify and assess customers’ needs to achieve satisfaction
- Effectively manage large amounts of incoming emails
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Manage sales orders, returns, credits and faulties.
- Be up to date with all customer enquiries throughout all social channels including Facebook, Twitter and Instagram
- Provide a weekly report to CEO on customer trends and any stand out issues.

How to apply :

1) Please send an email to ---------- with the subject: ASPIRE TO INSPIRE BEFORE YOU EXPIRE
2) Please make the email include a Cover Letter with your experience, your CV of past jobs worked
3) Please make the email include the below paragraph with the correct grammar:

"At school, teen's have difficult with complex thought because, many of they don't get enoughing sleep each knight. Thay dont' concentratee very much bekause of this."