Level 1 IT Engineer

IT Engineer
Cabuyao Laguna

Salary range from Php 20,000 to 25,000

- Provides Tier 2 (desktop support) problem-solving support related to all VIP and office staff hardware and software technical issues.

- Provide a high level of customer focused service.

- Ability to provide video conferencing support to all users utilizing the video conferencing resources with an emphasis of support provided to VIPs.

- Ability, willingness, and flexibility to come in early or stay late depending on the support that is required. Weekend support may be required.

- Establish, maintain & continually improve customer relationships and satisfaction regarding IT customer service and support.

- Allocate time appropriately when asked to be involved in projects that require IT customer service resources.

- Ability to work cohesively with the Desk Side Support Team with an emphasis on teamwork and organization and Other projects and duties as required/assigned.

- Follow the service delivery metrics (SLAs) for given service desk tickets, requests and incidents

- Handheld – Blackberry, Android & IOS support knowledge

- Follows Client Safety, Health, and Environmental policies and procedures.

- Hand on Experience on ITSM tools like Service Now

Required Skills:

- 7+ years IT customer facing deskside service, service desk, infrastructure, system administration.

- Minmum 2 years Experience supporting all levels of Management (Board of Directors, C Suite, Sr. Vice President, and Vice President Levels) for a multi-national corporation.

- Experience in Web Conferencing and Audio visual tools and service. This would not only include the user front-end experience, but managing a video call through the Management Console. Polycom a plus.

- Must have excellent understanding of Windows and Apple computing devices (mobile and desktop).

- Must be self-motivated and energized to provide High-Level user support.

- Experience in working in a multi-cultural global environment.

- Demonstrated ability to think and act decisively and quickly.

- Experience working in a high priority, high demand environment.

- Experience providing all levels of IT end user support.

- Experience with building and configuring end user devices.

- Excellent communication skills (oral and written).

Ability to work well with people from many different disciplines with varying degrees of technical experience.

- Experience delivering ITIL-compliant service delivery standards.

- Microsoft or other industry related certifications a plus.

- Experience with validated/qualified computer systems.

- Able to speak English and Local language.