Mandarin Customer Service Representative

KYC (Know Your Customer) is responsible for identifying how Western Union services are being used by our frequent customers. As part of the team you will perform investigation on customer’s transactional history, interview customers over the phone/e-mail or other off-line applications, and make a decision whether Western Union services can be used further.

Sound Interesting? here are some specifics:
• Perform transactional history analysis, due diligence, and AML Compliance interviews in order to identify potential consumer fraud or questionable activity in an effort to protect customers and the company
• Effectively perform inbound and outbound phone interviews (60% of the working time) and offline tasks (40%)
• Ensure excellent customer service
• Deliver high quality and productivity results that meet the identified targets
• Learn continuously to enhance AML Compliance product and process knowledge
What you will need to succeed:
• Fluency in English and Mandarin– outstanding verbal, written and listening skills
• Bachelor degree or equivalent
• Strong analytical skills, attention to details, and independent decision making
• Proficiency in Microsoft Office (Excel, Word) • Ability to multitask and navigate through multiple systems at the same time
• Flexibility to work in various shifts, according to business needs
• Experience in customer service and/or AML Compliance would be an advantage.
What will make you stand out:
• Mandarin native speaker
• At least a year for work experience in a call center or BPO environment

What’s in it for you?
• Competitive global pay and benefits
• Unparalleled experience as part of one of the most advanced compliance teams in the world, with opportunities to build valuable skills and grow your career
• Diverse, global team with colleagues in over 50 countries

What it’s like here:
Western Union (WU) is a company on the move! We believe that when money moves, better things can happen. From small businesses and global corporations, to families near and far, or NGO’s in the most remote communities on Earth, WU helps people and business move money globally. We have a rich legacy of innovation, and are continuing to develop new and more convenient ways for our customers to send and receive money through digital, mobile and retail channels. We have a combined digital and retail network that spans over 200 countries and territories. Some companies specialize in cash-based retail money transfer and others play only in digital. We are leaders in both!

Being on the Western Union team means being tenacious and goal-oriented. It means taking risks and quickly finding the path to success. It means having integrity, and finding ways to make things work. It means thriving as part of a diverse, global team of over 10,000 people who are committed to moving money for better. It means being driven to win, and to do work that makes a difference… on a global stage. Sound like you? Apply now!

Inclusion and diversity are fundamental to our culture and success. Achieving our common vision depends on people with diverse backgrounds working together. Who knows; your unique point of view could be the key to our next groundbreaking idea. We’d love to explore that possibility!

Western Union is proud to be an Equal Opportunity-Affirmative Action Employer. The company will provide accommodation to applicants, including applicants with disabilities, during the recruitment process, in accordance with applicable laws. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status or another protected category.