Customer Service Agent to Help Grow Our E-Commerce Business

Local Furniture Outlet is seeking a customer service agent for our eCommerce business unit. This candidate will be responsible for providing customers with assistance via phone and email, answering questions and offering suggestions based on the individual needs of the client. Our primary objective is to ensure Local Furniture Outlet is a fun and easy place to shop by providing superior service and the best shopping experience possible.

Ideal candidates will need to have a positive attitude and a dedication to providing superior customer service and support. Desired qualifications include experience in retail sales, as well as a general awareness of home decor styles. Experience in the home furnishing industry is preferred. This is a great position for somebody who is looking to join a rapidly growing company.

Duties Include:

Level 1
• Answer phone calls and forward to the proper personnel or take the message(s)
• Call customers to confirm delivery times
• Upload daily/weekly inventory stock CSV files from vendors
• Contact vendors for product data (images/info)
• Process online orders
• Coordinate logistics with freight carrier(s) and vendor(s)
• Assist customers with finance options
• Process and handle claims
• Follow up with the customer(s) on their experience
• Handle incoming customer inquiries via phone, email & live chat

Level 2 (After 3 Month Proven Track Record) - Commission Opportunity
• Assisting customers in finding the right products to meet their needs.
• Answering questions with regards to products and services such as materials used, dimensions, assembly, shipping and company policies, etc. (We will provide the necessary training and support to ensure competency).
• Suggestive selling, cross-selling and additions to help complete the entire decor.

Requirements:
• Computer Literacy: Proficient in web navigation, email & social media.
• Presentation: Friendly, outgoing attitude with the ability to gain rapport with prospective clients.
• Strong verbal communication: Clear English-speaking voice.
• Excellent written communication: Spelling, grammar, and punctuation.
• Positive attitude.
• Experience in furniture sales and/or home interior related field.
• High School Diploma minimum.
• Ability to maintain a professional & courteous demeanor at all times.
• Strong internet connection.
• Able to work in US time zones.
• Must be committed to a full-time job with no additional project going past 10 hours a week.
• Preferred Knowledge, Abilities & Skills:
• Self-starter, with the ability to work well with others using tact and diplomacy
• Quick and accurate typing skills
• Ability to effectively multitask many responsibilities and projects
• Strong attention to detail

Skills required:

• Office & Admin (Virtual Assistant)
- Admin Assistant
- Data Entry
- Email Management
- Excel
- Personal Assistant
- Quality Assurance

• English
- Speaking
- Writing

• Customer Service & Admin Support
- Customer Support
- Email Support
- Phone Support
- Tech Support