Technical Support Representative - Taguig

Be a Technical Support Consultant at Sutherland Taguig!

• Provide an excellent technical support to clients
• Enjoy a set of Industry-leading benefits
• Get paid while in training
• Experience a set of global opportunities
• Grab not a job, but a promising career

It’s easy to get this global career! You must only have:
• Finished at least 2 years in college (or High School Graduate + work experience)
• Basic knowledge of browsers, networking and connectivity, and PC Hardware or software troubleshooting
• Basic knowledge in email setup and troubleshooting
• Basic knowledge in POS Systems, DOS and RUN commands
• Must have basic knowledge on Microsoft Office applications

Though not required, it will be extra awesome if you also have these skills:
• Helpdesk Sharepoint - Ability to navigate online resource and perform basic search of documentation and
create/update docs for approval.
• Remedy - Ability to search/create/modify Call Records and tickets with the proper case tagging and complete
information needed in the work log. Approval of order reviews. Pulling up of raw data for reports.
• POLARIS - Ability to navigate and search for store information
• Omnicenter - Ability to identify connectivity issues and interpret data shown
• Afaria - Ability to navigate and use tool for store batch processing
• RSM/PCAnywhere - Ability to remote into store systems and machines
• Active Directory - Ability to search/modify user network information
• CMS - knowledge in pulling up basic real time reports for queue management