Virtual Assistant for Chat QA

This role is for an Australian headquartered provider of live chat services.

Key Responsibilities:
Audit chat interactions and provide appropriate feedback to the agents
Review and submission of leads which are generated during the chats

Key Relationships:
This position requires the ability to work in a constructive, non-biased and collaborative manner by establishing positive work relationships. This position requires the ability to gain the confidence and trust of others by demonstrating professionalism and expertise in an ever-changing environment.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The candidate must have exceptional reading and analytical skills and attention to details. The candidate MUST have a good command of the English language.

Knowledge of:
Campaign products and/or services being offered and chat applications.
Proficiency with MS Office Applications; Word and Excel; PowerPoint, Outlook, MindMUP, and other applicable campaign programs.

EXPERIENCE:
Minimum 2 year’s experience in chat monitoring/QA role for international business, ideally Australian or American

This is for a full-time position. Please make sure that you could commit your 100%.

To apply for this job, please send your resume including your three Upgrade to see actual info movies and your SKYPE ID at Upgrade to see actual info

Additionally, please include a cover letter to explain why you believe you're suitable for the role.

As you are required to have your own laptop and high-speed internet connection for this role, please provide a screenshot of your speed test result and computer specs.

Please Note: Only applications sent to Upgrade to see actual info will be accepted. Please do NOT apply for this role directly by clicking the 'Apply' button on onlinejobs.ph