Customer Success Representative? We are looking for you!

Thank you for taking the time to read our post. We are a growing property management company seeking a remote team member. We place a high value on quality work, being able to think on your feet, being able to grow into the role, company culture, and our purpose as a company. You will make good money, have the opportunity for PTO, and as we grow you'll be offered advancement opportunities, as well as the opportunity for salary increases. We are a team based business and believe highly in close communication.

You need to be organized, detail-oriented, a team player, be able to learn and grow into new roles. We're looking to hire one person to work 9 AM to 5 PM EST as well as a couple of Saturdays a month. You'll need to have great communication and follow up, great English both speaking and writing. Were looking for a long-term hire. You must have a great internet connection and know how to use ring central. Property management experience is a plus!

For your application to be considered please take the following steps when sending in your reply;
1.) Send us a voice recording of you saying " Thank you for calling manage Baltimore how can I help you" "

2.) If you do have property management experience please let us know what companies you've worked for and the reason why you left the firm.

3.) If you've not worked for a management company before please tell us why you'd like to start.

4.) A DISC profile is a plus.


Working for us you'll be responsible for the following
*Taking incoming calls for the company
*Entering notes on phone calls from tenants into our software system
*Entering maintenance requests into the system
*Task-Updates
*Keeping follow up notes
*Calling & emailing prospective tenants- Making sure that you've got a consistent follow up the schedule in place.
*Calling tenants to verify any number of things.
*Learning how, when and why things are scheduled and done.
*GoSection8 website posting and listing maintenance. Call/email
* Cl Posting schedule and Renewing listings
*Assisting the property manager and operations manager as needed
*Helping to build the knowledge base.
*Late payment from residents- Phone calls and emails
*Help Desk management

We have a manual of policies and procedures in place and we are updating it every day!