Customer Service Representative

We’re a small startup company based in quezon city in urgent hiring of female customer service representative. For faster processing, please email your resume at ---------- Service Representative Qualifications and Responsibilities

Qualifications
• Excellent communication skills
• fluent in English & Tagalog
• Bachelor’s degree preferred
• can work under pressure
• computer literate (knows how to work with Excel, Microsoft programs
• fast-typer & fast-learner
• Proven customer support experience or experience as a client service representative (at least 6 months work experience)
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively

Job Type: Full-time

Salary: Php13,000.00 to Php16,000.00 /month

Gender: Female

Job Location: Quezon City


Responsibilities
-Managing incoming emails or calls and customer service inquiries
-Generating sales leads that develop into new customers
-Identifying and assessing customers’ needs to achieve satisfaction
-Attracts potential customers by answering product and service questions; suggesting information about other products and services.
-Maintains customer records by updating account information.
-Build sustainable relationships and trust with customer accounts through open and interactive communication
-Follow communication procedures, guidelines and policies
-Take the extra mile to engage customers
-Meet personal/team sales targets and quotas
-Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
-Keep records of customer interactions, process customer accounts and file documents
-Resolve customer complaints via phone, email, mail or social media
-Assist with placement of orders, refunds, or exchanges
-Attempt to persuade customer to reconsider cancellation
-Inform customer of deals and promotions
-Sell products and services
-Utilize computer technology to handle high call volumes
-Handle changes in policies or renewals