Customer Service Representative- LiveChat

Description: Your core duty is to quickly, accurately and efficiently answer, and deal with, all correspondence received via email, Live Chat and Facebook Messenger.
These might include general questions, in-house quotes, job resubmits or new manual orders. You will also be responsible for furthering customer
education about our web site, processes and products. Because you will be a point of contact for our customers, you must use a professional
and courteous written language with minimal spelling or grammatical errors.

Responsibilities: * Answering Live Chat questions.
* Going through Drop Box and clearing it out based on the current guidelines.
* Answering queries in Facebook Messenger.
* Submitting new manual orders.
* Adding new resubmitted artwork to current orders and approving them.
* Dealing with queries and completing in-house quotes in the New Cases on the Dashboard in order of receipt.

Priorities: 1. Answering Live Chat questions.
2. Going through Drop Box and clearing it out based on the current guidelines.
3. Answering queries in Facebook Messenger.
4. Submitting new manual orders.
5. Adding new resubmitted artwork to current orders and approving them.
6. Dealing with queries and completing in-house quotes in the New Cases on the Dashboard in order of receipt.