Cloud Support Engineer Level 2

Duties and Responsibilities: (Essential duties include but are not limited to):
1. Maintain multiple infrastructure environments (Cisco, F5, NetApp, and VMware).
2. Maintain multiple customer environments (Citrix XenApp 7.x/XenDesktop, Microsoft Active Directory, Microsoft Exchange 2010/2013/2016, and Microsoft SQL 2008/2012/2016).
3. Provision new customers and provide onboarding assistance.
4. Work with helpdesk on escalated tickets.
5. Create documentation for helpdesk to use to remediate issues on first call.

EDUCATION/EXPERIENCE & OTHER MINIMUM QUALIFICATIONS REQUIRED:
The minimum qualifications listed below are representative of the knowledge, skill, and ability necessary for an individual to perform each essential duty satisfactorily. Reasonable amounts of training are provided.
Educational & Skills Requirements:
• College degree or equivalent work experience.
• Excellent communication, presentation, writing, and editorial abilities.
• Excellent organizational and time management skills.
Needed Attributes:
• Knowledge of Cisco, Citrix, F5, Microsoft, and NetApp.
• Proficient in virtualization, networking, and storage.
• Excellent communication skills.
• Experience with project management.
• Proficiency in computer usage, internet, and Microsoft Office suite of applications.