Expert Amazon Customer Support Order Manager

Hiring a customer service representative and overall store manager to help oversee my Amazon store. Candidate must have at minimum 3+ years of experience in Amazon seller central, online arbitrage (selling items from Walmart, Bed Bath, Overstock, on Amazon), order/inventory management, and customer service. Candidate must read, write, and speak English well. Candidate must have integrity, honesty and good work ethic. Candidate also must pay close attention to details!


Tasks include:
Placing orders on retail websites
Replying to messages from amazon customers
Processing returns for customers to retailers. Review emails from retailers for refunds. Manage the entire returns and refund process. Contacting retailers via email/phone to obtain prepaid return shipping labels for damaged items.
Review order performance and issues
Make sure shipments are confirmed prior to being late
Handle order cancellation requests in Amazon
Maintain the best possible amazon performance ratings by making sure orders are fulfilled on time, items are shipping on time, and as few orders are canceled as possible.
Experience with sourcing and listing products is a plus.
Experience using an order and inventory management software like ecomsolutions, Oagenius, or skugrid

Will need to work daily specific times of the day (US eastern time) with our software as management tool for every aspect of Amazon store.