Client Support Manager / Inside Sales Support Manager

POSITION: Client Support Manager, Full Time, 100% Salary, No Commission

COMPENSATION: $800/month and 13th month, two weeks paid leave and Philippine holidays after 6 months. Payment weekly via EasyPay or PayPal.

WORKING HOURS: 9:00 to 18:00 Monday thru Friday US Pacific Time, with one hour lunch break from 13:00 to 14:00.

COMPANY: CarPortal

We are an online car dealership based on California. We offer customers an innovative great new way to buy a car online without ever having to visit a car dealership.

Please check out our website before you apply: ---------- rportal.co

Please review the detailed FAQ “How it Works” that will answer many of your questions about the company. Also watch the video on the “About” page and tell us what you think!

RESPONSIBILITIES:

Answer inbound calls, email, chat, facebook and text messaging from customers. All communications occur on our systems. All calls and interactions are recorded. Most calls are in the following categories:

- Potential new customer is shopping for a car and saw our advertisement online or on our website. Customer has questions about the car or our unique process for buying a car online.
- Customer would like to set up an appointment to test drive a car
- Customer is following up on processing of their automobile purchase agreement or their automobile loan agreement
- Follow up call about delivery of a car to customers home. Scheduling a delivery. Details of the delivery.
- Follow up call about receiving vehicle registration, license plates, etc

Keep CRM updated with notes regarding latest customer interactions.

Interface with all departments in our company to ensure the highest level of customer experience possible.

QUALIFICATIONS:

Excellent spoken and written American English (a little bit of accent ok).

Exceptional communication skills. You are able to engage in completely unscripted conversation with a variety of customer types. You are articulate and intelligent.

Professional and authoritative but friendly demeanor. Customers view you as an expert who can answer their questions or get answers and help solve problems that arise during the process of purchasing a vehicle from CarPortal.

Complete command of basic tools like CRM, email, excel, google docs, etc and the ability to quickly learn new systems when needed.

Highly organized. You are meticulous about follow up. You are able to follow and develop good processes.

Able to manage time effectively and prioritize most important tasks first.

Good judgement and the ability to make smart decisions within the scope of the position responsibilities.

PLEASE NOTE: THIS IS NOT JUST LIKE WORKING IN A CALL CENTER OR TELEMARKETING

REQUIREMENTS:

At least 5 or more years of work experience in one or more of the following areas:

- Real Estate VA
- Ecommerce VA
- Executive VA
- Technical Support
- Inside Sales
- Project Manager
- Manager/Supervisor

Since you will be working from home you must have a quiet home office set up. We will be asking for details of your internet speed, system set up, etc to validate that you have the proper equipment and environment to successfully perform the functions of this position. We will remotely log into your system to check it out prior to hiring.

HOW TO APPLY:

Send us your cover letter, resume, Skype contact and a link to your Vocaroo recording. You may also reach us at ---------- recording must include the following info in the order listed here:

1 - Tell us about your work experience in detail. What types of tasks have you performed at work?
2 - Where did you go on your last vacation and would you recommend it?
3 - Describe your work environment, computer and headset set up.
4 - What excites you about working with CarPortal?

We can only consider applicants who provide a well written cover letter and a clear and complete voice recording.

The next step for qualified applicants will be a Skype video interview with our HR Director who heads our recruitment efforts.

Finalists will do a Skype video interview with our CEO.

The final step will be one week of paid training time utilizing our systems and communicating with our team and our customers.

Please only apply if you meet the qualifications and requirements listed above. NO AGENCIES PLEASE. We seek to hire from the top 5% of qualified candidates as we work towards building a world class Client Support Team at CarPortal.

Thank you for your interest in our job post.