Customer Service for Ecommerce Company

Looking for an experienced customer service representative to field customer calls, emails, and inquiries on our online chat function for a rising ecommerce/outdoor gear store.

Must be able to answer customer questions, handle complaints and returns, as well as have an understanding of Google Docs.

Primary focus is customer satisfaction and timely replies to all customer inquiries.

You will be answering phone calls, taking orders on the phone, updating orders by phone, answering customer emails, and doing online chats.

Communication: Phone, Email, Chat
Language Skills:
You will be asked to answer the following questions when submitting a proposal:


The Qualifications

- Have excellent written and oral communication skills
- Ability to write and speak in English
- A "no task is too small" attitude
- Required to do outbound calls and verify information of the lead
- Fluent in English; no heavy accent; preferably with experience
- stable DSL connection (mandatory) and reliable USB headset
- Quiet workplace
- Problem-solver who understands how to work with all types of personalities
- High level of intuition and the ability to prioritize multiple tasks simultaneously
- Strong attention to detail and organization skills to the point of neuroticism
- Eager to learn every single day
- Generally awesome

What We use
- Slack
- Tawk
- Zendesk
- Grasshopper / ----------

Requirements:

1. Full-Time Monday - Friday (with weekend possibilities)
2. Please attach your sample voice recording answering the questions below - (use ---------- and send me the link of the recording).

A. Tell me about your previous experience as a customer service rep.
B. What past project or job have you had that is most like this one and why?
C. Why do you think you are a good fit for this particular project?
D. What was the hardest customer you've had to deal with? Did you end up providing them with a satisfactory solution?

3. Run speed test via http://speedtest.net (link of the result);

4. Please tell us what your expected salary is and experience you have, along with examples of projects from previous positions.

If you have read this full application please add the word "TIGGER" as the first line in your application.