[Long Term] Customer Service for E-Commerce Needed

Hi there,

We are an E-commerce company. Our mission is to make our customers ALWAYS happy when shopping with us. We are looking for someone with very solid customer service and critical thinking skills to join hand to deliver the best value to our customer.

***Here's a quick summary of this position:
+ Answer all customer questions timely and perfectly. Make sure that providing correct and helpful information.
+ Use and modify our template to answer. Create new templates for new common cases, update FAQ daily.
+ Check and control time of shipping to provide information to the customer, ensuring order in fast shipping and correct information.
+ Communicate with customer to resolve any problem such as order status, product instruction, product details, wrong shipping address, refund, dispute, etc.
+ Use Trello to manage and report problems and cares about customers.
+ Online almost every day.

***KPI:
+ All pending emails must be sent to our customers on the same day.
+ Writing report daily/weekly about works have been done, work is in pending, any issues, trouble with suppliers/customers and plan how to get it done efficiently.
+ Updating FAQ based on your work experience daily.
+ Updating Template daily to help your work faster and more smoothly.
+ Suggesting to improve the working process.

***Required skills:
+ Woman. Married.
+ Must be super good at English writing, can communicate to solve our customer's problem perfectly.
+ Strong experienced in Customer Service for E-Commerce Platform [IMPORTANT]
+ We don't need smart people, we need hard working, integrity, honest & candid people.
+ Agility and fast learning.
+ Know how to use Trello is an advantage.
+ Fast internet connecting (tell me your internet speed) and strong computer/laptop.

***Salary and working time: $2/hour. Working 4-6 hours per day. Working time: Negotiate
+ Working from Monday to Sunday

***Please read it carefully and reply me your answer to these questions:
1) Do you work this same job in the past? Please detail.
2) Tell me your skills & experienced that you think you can handle it easily without any problems (write shortly)
3) What is your current job? How long do you think you can work for us on this job?
4) Answer these questions like you are emailing to our customers:
- If our customer wants to refund, what will you do?
- If our customer wants to cancel the order when we did ship out the order, what will you do?

Please begin your application with “Integrity & Hard working" to make sure you have read my job carefully.
All applications without these contents will not be considered.

Thank you for your attention.