Dropshipping customer service rep

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TYPE OF WORK

Part Time

WAGE / SALARY

$4 USD p/h

HOURS PER WEEK

TBD

DATE UPDATED

Mar 29, 2018

JOB OVERVIEW

I run an ecommerce drop shipping business.

I'm Looking to hire a customer service rep with minimum 2 years experience who has knowledge of the following platforms:

Reamaze (support help desk)
Shopify (ecommerce platform)
Aliexpress (supplier management)
Droppified/Oberlo (Fulfillment)


The tasks needed include:
Responding to customer emails regarding refunds, tracking numbers, FAQs.
Handling customer complaints.
Communicating with Aliexpress suppliers
Disputing Aliexpress orders.
Reporting on refunds/complaints.
Checking delivery status with suppliers
Other admin tasks

Facebook
ad comment moderation
Fulfillment


Applicant needs to:
Speak fluent English both written and verbally
Be available for 2 Skype calls with me per week to give me an update.


If you apply for this job you must:
Be available for a minimum of 30 hours per week
You must send me a picture of your work space from where you will be working
Complete a grammar test I assign you

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