Technical Support Representative

Duties and Responsibilities

Providing customer support and technical issue resolution via email, phone, and other communication tools on a daily basis.
Maintenance and monitoring of system and network.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and company.
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
Responsible for compiling and generating reports.