9:00PM-6:00AM SEEKING CUSTOMER SERVICE VIRTUAL ASSISTANT: Customer Support (Phone & Live Chat), Admin & Marketing Tasks

Working Hours: 9:00PM-6:00AM (night shift with 1-hour break) / 6:00AM-3:00PM PST

[REQUIRED]
- Very good English skills
- Quiet office working environment
- High-speed internet with video conference ability

[PREFERRED]
- Managerial experience
- English tutoring experience
- Training and mentoring experience

We are looking for a full-time (40 hours/week) employee to assist us in providing great customer service to our customers through both phone support and live chat. The primary tasks of the individual will be to help answer prospective customers' questions as well as handle requests for existing customers through channels such as phone, email, live chat, social media and other platforms. The ideal candidate should have experience in customer support with USA customers as well as ability to handle marketing and eCommerce order processing-related tasks. Must be fluent in English (speaking and writing). Will be working with a customer support software. Experience with eCommerce, support ticketing systems, email marketing, social media are a plus.

[BENEFITS]
- Paid Time Off (PTO) and Vacation Time for all full-time employees
- Formal training program
- High growth trajectory with 1-1 meetings/reviews with your manager
- Promotion opportunities

[IMPORTANT] TO APPLY, YOU MUST SUBMIT THE FOLLOWING:

1. Writing sample on the following topic:
Our product has a 6 month money back guarantee. If the customer missed the 6 months money back guarantee return window by 2 days, how would you respond to the customer to handle this? (Please type your response as if you are talking to the customer directly)
2. Resume
3. Voice recording sample (at least 30 seconds long but not longer than 2 minutes) - brief introduction of your experience/background.
4. Screenshot of your internet speed from http://www.speedtest.net/ or similar website.