Customer Service Representative/Virtual Assistant/Marketing Assistant

We are an online ecommerce business in the beauty and makeup industry that is experiencing high growth and is looking to add an enthusiastic customer service representative to our growing team who can assist with attending to customer service enquiries, as well as provide virtual assistance with other administrative tasks, digital marketing and graphics support for our business.

Responsibilities & Tasks
1) Customer Service Tasks
a) Answering customer enquiry emails about our business, product, delivery times etc.
b) Answering social media messages/dms on Instagram, Facebook
c) Cancel/edit/track orders
d) Updating and maintaining customer service policies and procedures
2) Assisting with accounting tasks including data entry, amending invoice and credit notes, creating expense reports and other tasks assigned by the Controller
3) Formatting Adobe PDF, Microsoft Excel, Microsoft Word, Microsoft Powerpoint files.
4) Editing graphics and photos for marketing campaigns and social media
5) Liaising with social influencers and assist the team in coordinating marketing campaigns

Skills and Qualifications
6) Previous min. 2 years experience in Customer service role in another company
7) Proficient in Microsoft Office products, especially Excel.
8) Proficient with Adobe Photoshop or other equivalent graphics software.
9) Some experience with Quickbooks, Xero or other online accounting software preferred.
10) Experience with digital marketing tools preferred.
11) Experience with working with social influencers preferred.
12) Must be highly detail oriented and organized.
13) Good communication (oral and written) and interpersonal skills.

Other Requirements
14) Available to work from 5pm Eastern Standard Time onwards.