Looking for full time tech support agents

Our company is growing and we are seeking committed and focused individuals who will engage our clients on resolving technical issues with patience and professionalism.

The goal is to deliver excellence, we are always ready and able to help our clients address whatever challenges they face. We place great emphasis on understanding and meeting the needs and priorities of our clients.

We value our team members, because a motivated and happy person can add untold value to our clients and colleagues. Commitment is key to your role within our organization. We have a lot to offer the right people, those who are dedicated and want to grow within our company and truly be a part of something great will fit in perfectly.

Position is a long term, full time position.

Candidate must be:

1) fluent in spoken English AND minimal accent
2) able to troubleshoot hardware and software errors
3) tech savvy
4) able to learn quickly

Primary duties will include:
Troubleshoot and repair software installations
Troubleshoot and repair printer driver issues
Install and configure multiple software products
Effect repairs remotely using remote desktop software

Desired Skills & Experience:
Associates degree or equivalent in an IT related field
3+ years of helpdesk or related experience
Accounting software (QuickBooks, Peachtree) experience a plus

Professionalism and strong communication skills (both in person and via phone/email)
Ability to work with all levels and varying positions of staff
Be very detailed, and have the ability to multi-task
Candidate must be able to work M-F during US business hours


Please send me your resume and references.
Do you have any questions about the job description?
What part of this project most appeals to you?
What past project or job have you had that is most like this one and why?