Customer Service Officer

The role is to be a customer service representative to provide good quality service to clients of Tecso.

1) handle calls and emails from customers (Singapore time 9am to 6pm, Mondays to Fridays)

2) Coordinate with internal team and external vendors on service status and support incidents

3) Update and follow up on support tickets to make sure they are promptly resolved.

4) Create reports (e.g. incident reports, manuals, project documentation) whenever required