virtual assistant

Female Customer Service Support!

Requires broad skill set in communications, computer technology, telephone operation, customer support and call handling procedures.
Delivers high quality, professional and proactive day to day service to clients.
Ensures that the daily activities, both individual and team ones, are fulfilled according to the timetable, procedures and business goals as agreed with team leader. Working in CST Time 8:00am-5:00pm

Communication/Negotiation:
*Contributes to good team work through clear and proactive communication and cooperation.
*Understands and accurately responds to requests for assistance.
*Requires command of verbal communications, especially in use of grammar, articulation, diction, speech and general business knowledge.
*Seeks and exchanges information, ideas and concepts.
*Prepares by collecting facts and arguments and presents them in a sound way.
*Possesses good written and oral English skills.

Problem Solving:
*Understands the core of problems/questions and recognizes inconsistencies.
*Identifies, evaluates and resolves various interrelated problems from several sources.
*Recommends improvements to established procedures and processes.
*Promptly follows up on customer inquiries, requests and complaints.
*Listens actively to client requests and shows understanding by checking, summarizing and asking questions.
*Maintains clear communication with clients.
*Makes suggestions to simplify, standardize and improve processes and procedures.

**Competitive Salary!



Skills required:

• Office & Admin (Virtual Assistant)
- Data Entry
- Research

• English
- Speaking
- Writing

• Customer Service & Admin Support
- Customer Support
- Phone Support